Resolving Academic Marks with Institutional Clarity
We provide a structured, web-based clearinghouse for the University of Nairobi to resolve missing or disputed marks. Our platform connects students, lecturers, and registrar staff to ensure every academic record is accurate.
By digitizing the grievance workflow, we remove administrative friction. Our goal is to help students track their claims through every stage of review, ensuring transparency and timely resolution for all parties involved.
— Workflow
The path to resolution.
A structured journey from initial claim submission to final SMS reconciliation. Six clear steps ensuring every academic grievance is handled with precision.
Claim Submission
Students initiate the process by logging their missing mark details, providing course codes, and attaching relevant evidence for initial review.
Claim Submission
Students initiate the process by logging their missing mark details, providing course codes, and attaching relevant evidence for initial review.
Lecturer Review
The assigned lecturer verifies the academic record, cross-referencing attendance and assessment logs to confirm the validity of the claim.
Lecturer Review
The assigned lecturer verifies the academic record, cross-referencing attendance and assessment logs to confirm the validity of the claim.
HOD Validation
The Head of Department reviews the lecturer's findings, ensuring departmental standards are met before moving the ticket to the next stage.
HOD Validation
The Head of Department reviews the lecturer's findings, ensuring departmental standards are met before moving the ticket to the next stage.
“Academic integrity is the foundation of our university.”
Exam Office Audit
Exam officers perform a final audit of the grade entry, ensuring all procedural requirements are satisfied for the official record update.
Exam Office Audit
Exam officers perform a final audit of the grade entry, ensuring all procedural requirements are satisfied for the official record update.
Registrar Approval
The Registrar provides final institutional authorization, ensuring the corrected mark is officially recorded in the university database.
Registrar Approval
The Registrar provides final institutional authorization, ensuring the corrected mark is officially recorded in the university database.
SMS Reconciliation
Once the record is updated, an automated SMS notification is sent to the student, confirming the successful resolution of their grievance.
SMS Reconciliation
Once the record is updated, an automated SMS notification is sent to the student, confirming the successful resolution of their grievance.
— The Leadership
Guiding academic integrity.
Our clearinghouse is led by dedicated University of Nairobi staff committed to resolving mark disputes. We ensure every student claim is handled with transparency, accuracy, and institutional care.
Prof. Jane Mwangi
REGISTRAR OF ACADEMIC AFFAIRS
With over two decades in university administration, she oversees the integrity of student records and the implementation of the digital grievance workflow.
