CLEAR YOUR MARKS
Nine pathways to academic resolution. Our clearinghouse connects students, faculty, and registrars to resolve missing or disputed marks through a structured, transparent ticketing workflow.
MISSING MARKS
Submit formal claims for grades absent from your portal. We track the audit trail from lecturer to registrar.
DISPUTED GRADES
Challenge inaccurate assessments. Our workflow ensures your grievance reaches the correct HOD for review.
INCOMPLETE UNITS
Resolve pending status for units not yet finalized. Connect with exam officers to clear your academic record.
PENDING REVIEWS
Monitor the status of your submitted tickets. Real-time updates on approval progress and faculty feedback.
STAFF PORTAL
Dedicated interface for lecturers and HODs to verify, approve, or request additional evidence for claims.
SMS RECONCILIATION
Receive automated notifications via SMS once your mark is updated and reconciled in the central system.
REGISTRAR AUDIT
Final verification layer ensuring all resolved marks are officially recorded in the university database.
ARCHIVE SEARCH
Access historical records of resolved grievances and past academic mark adjustments for your reference.
SUCCESS LOG
View your completed resolutions and download official confirmation slips for your academic file.
Common questions about marks
Clear guidance for students and staff on resolving missing marks and academic grievances efficiently.
Need more help? Contact support@uonbi.ac.ke
Start your formalgrievance process.
Submit your missing marks claim or track an existing ticket. Our team reviews all submissions within two working days to ensure accuracy.